hibajee 24's Privacy Policy
This page explains in full how your personal information is collected, used, and kept secure at hibajee 24. Please read it carefully.
This Privacy Policy ("Policy") clearly describes how hibajee 24 handles the personal information of platform users. By using the hibajee 24 website or mobile app, you are considered to have agreed to the terms of this Policy. Our Terms and Conditions and this Privacy Policy work together as complementary documents.
1. What Information Is Collected
hibajee 24 collects the following information as needed for account registration and service delivery:
1.1 Registration and Identity Information
- Full name, date of birth, and nationality
- Mobile number and email address
- National ID or passport details (for identity verification)
- bKash, Nagad, Rocket, or bank account details (for processing transactions)
1.2 Platform Usage Information
- Login time, session duration, and device type
- IP address and browser information
- Gaming history, betting patterns, and transaction records
- Records of communications with customer support
1.3 Cookie and Tracking Information
Our website uses cookies to improve service quality. These include session cookies, preference cookies, and analytics cookies. Cookies can be restricted through browser settings, though this may reduce some site functionality.
2. Purpose of Information Use
Collected information is used only for specific and legitimate purposes:
- Creating, verifying, and securing accounts
- Processing all financial transactions including deposits and withdrawals
- Managing bonuses, cashback, and VIP benefits
- Providing customer support via live chat and email
- Preventing fraud, money laundering, and other illegal activity
- Identifying and resolving technical issues on the platform
- Complying with applicable laws and regulations
hibajee 24 never sells your information to third parties. We follow responsible gaming principles and use personal data to identify signs of excessive gambling and offer support where needed.
3. Data Storage and Security
hibajee 24 uses industry-standard technology to keep user data secure:
3.1 Encryption and Server Security
All data is encrypted using SSL (Secure Socket Layer) technology. Data stored on servers is protected with AES-256 grade encryption. Our servers undergo regular security audits.
3.2 Access Control
Only authorised staff can access your information, and they are bound by strict confidentiality agreements. Every instance of data access is logged and regularly reviewed.
3.3 Retention Period
Data is retained for as long as the account remains active. After an account is closed, certain data may be kept for a legally required period to meet legal obligations. Once that period ends, data is securely deleted.
4. Sharing Information with Third Parties
hibajee 24 may share information with third parties under strict conditions and in limited circumstances:
4.1 Payment Processors
Relevant information is shared with payment providers to process transactions via bKash, Nagad, Rocket, and bank transfer. This information is limited strictly to the transaction process.
4.2 Technology Partners
Gameplay-related information is shared with game providers such as Pragmatic Play, PG Soft, JILI, Evolution, Spribe, and other studios to ensure fair play and resolve technical issues.
4.3 Legal Obligations
hibajee 24 may be required to disclose information as part of a court order, a lawful request from a government authority, or a legal process. In such cases, only the minimum amount of information required by law will be provided.
4.4 Business Transfers
In the event of a future business restructuring or change of ownership, user data may be transferred. Users will be properly notified in advance in such cases.
5. User Rights
Every user registered with hibajee 24 has specific rights regarding their own information:
5.1 Right to Access Information
You can contact our support team to find out what information we hold about you. Upon receiving a request via live chat or email, we will provide the information after verification.
5.2 Right to Correct Information
If there are errors in your registered information, you can submit a correction request through the support team. Information will be updated on the basis of valid identity documents.
5.3 Right to Delete Information
A request to delete information can be submitted alongside a request to close your account. However, some data may be retained for a specified period in cases involving legal obligations or ongoing disputes.
5.4 Right to Restrict Processing
In certain circumstances, you may request that the processing of your information be limited. Contact support for more details on this.
6. Protection of Minors' Information
All hibajee 24 services are exclusively for persons aged 21 and above. Persons under 21 are not permitted to open an account, and no such information is knowingly collected. Age is verified at the time of registration, and accounts are not activated without proof of eligible age. If we become aware that information from a minor has been collected inadvertently, it will be deleted immediately.
7. Mobile App and Device Information
The hibajee 24 Android and iOS apps are available through official channels. When using the app, device identifiers, operating system information, and push notification permissions may be collected. This information is used solely to ensure the app functions properly. Push notifications can be turned off at any time from your device settings.
8. Marketing Communications
At registration or at any time afterwards, you may give or withdraw your consent to receive promotional messages from hibajee 24. Marketing communications may include information about new games, bonus offers, and platform updates. Even after withdrawing consent, transaction-related and security-related messages will continue to be sent, as these form part of the service.
9. Changes to This Policy
hibajee 24 may update this Privacy Policy as needed. When changes are made, the "Last Updated" date at the top of the page will change, and for significant changes a notification will be sent to the registered email or mobile number. Continued use of the platform after any changes will be taken as agreement to the updated policy. We recommend reviewing this page regularly.
10. Contact and Complaints
If you have any questions, concerns, or information-related requests regarding this Privacy Policy, please contact the hibajee 24 support team:
- 24/7 Live Chat — start a chat directly from any page on the site
- Email: [email protected]
Our support team provides assistance in both Bengali and English. Privacy-related complaints are generally resolved within 72 hours. You can also visit our FAQ section for further guidance.